Returns & Refunds policy

Replacement Policy:

Replacement of a product is allowed only under the following circumstances:

• The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.

• Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product.

• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.

• In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Purr team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Purr.

• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.

Returning Goods:

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

1C-606, Provident Park Square, Judicial Layout, near Thalagattapura metro station, Kanakpura road, Bangalore 560062, India

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Cancellation Policy:

Cancellation by Purr

Purr has the right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled and you have been charged, the said amount will be reversed back through the same mode of payment.

Cancellation by customer

Orders once dispatched are not eligible for cancellation. Discount vouchers are intended for one-time use only and shall be treated as availed even if you cancel the order.

In case of a return or cancellation, the refund shall be initiated post the return of the product to us and only after verification of the product and packaging is done. To cancel/claim refund, please email us on support@getpurr.in in case you need to cancel an order.

Delivery of products

• Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India.

• Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.

• Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10 am – 7 pm Monday – Friday.

• Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.

• Since the transactions are authorised by the card holder, we do not take responsibility for incorrect addresses provided at the time of placing the order.

• We are not responsible for damage of products after delivery.

• All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page or email at support@getpurr.in. Also, the said shortage of goods needs be highlighted and signed on the Proof of delivery copy and returned to the delivery person.

• In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours or else we will not be able to process your request.

• If a product is undelivered or returned to its origin, customers are entitled to receive a full refund. This condition is applicable only on products without any custom engraving.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail support@getpurr.in